Terms and Conditions
Conditions of Use
We currently deliver within the UK and Europe only. Delivery time is normally 2-3 working days after cleared payment for UK and approxe 5 to 10 days for airmail to Europe. For enhanced/next day delivery options please contact us for further information.
Paid orders received by 1pm are usually dispatched on same business day. Orders received after 1pm are dispatched following business day. Select special delivery and order before 1pm for next day delivery. UK
Credit Cards and Switch/Solo accepted.
Errors and omissions
Whilst every effort has been made to ensure that services, product and prices are accurate and clearly detailed Bigmanshop cannot accept any liability for any error and omissions.
Items out of stock
Where stock is unavailable, the customer will be informed by email with the opportunity to wait for new stock or accept a substitute product. It is not our policy to substitute items without the customers explicit consent.
In the unlikely event that you are unhappy with the product in any way, our return policy is as follows: If you return the product in its original condition (we may charge a cleaning/preparation fee of £10.00 if garments require attention for re-sale) including tags & packaging, we will refund you any money, which you have paid us for that product, or provide with you with a same cost alternative if appropriate (underwear in not returnable). The cost of the postage in re-sending the goods to you will be charged to you at our published rate.
If you return an item to us, which is faulty, which you did not order, or for any other reason, which is our fault, we will pay you the cost of the return postage (including a replacement if you requested this). If this happens, please contact us first and we will let you know how you should send the item to us.
Big Man Shop, 36 Stafford Road, Wallington, Surrey, SM6 9AA
All returns must be affected within 14 days of receipt. Please include a note for the reason of your return. You will be responsible for the item or items until they reach us. For your own peace of mind, we suggest you use a secure delivery method, which requires a signature upon delivery.
THIS POLICY NOT DOES EFFECT YOUR STATUTORY RIGHTS
We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 2 reasons: firstly, to process your order and second, to provide you with the best possible service.
Our Commitment To Privacy
Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
The Information We Collect:
This notice applies to all information collected or submitted on the [company name] website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:
Credit/Debit Card Information
On some pages, you can submit information about other people. For example, if you order a gift online and want it sent directly to the recipient, you will need to submit the recipients address. In this circumstance, the types of personal information collected are:
The Way We Use Information:
We use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.
We use the information you provide about someone else when placing an order only to ship the product and to confirm delivery. We do not share this information with outside parties except to the extent necessary to complete that order.
We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
You can register with our website if you would like to receive our catalog as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.
We use non-identifying and aggregate information to better design our website and product lines.
Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt-out or otherwise prohibit such unrelated uses.
Our Commitment To Data Security
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online.
How You Can Access Or Correct Your Information
You can access all your personally identifiable information that we collect online and maintain by [description of the company access procedure]. We use this procedure to better safeguard your information.
You can correct factual errors in your personally identifiable information by sending us a request that credibly shows error.
To protect your privacy and security, we will also take reasonable steps to verify your identity before granting access or making corrections.